Complaints

"A complaint is an expression of dissatisfaction ... by one or more members of the public about the Parish Council's action, or lack of action, or about the standard of a service, whether the action was taken or the service provided by the council itself or a person or body acting on behalf of the council." [Local Government Ombudsman]

Tanfield Parish Council is committed to providing high quality services to its parishioners, but in any organisation things can sometimes go wrong. That is why the Parish Council has adopted a policy which sets out its procedure for dealing with any complaints that it receives. 

Tanfield Parish Council has agreed that all complaints submitted to it must be made in writing on a complaints form which can be downloaded here: Complaints Form - Final.docx
You can use the form to complain about the Council's policies, procedures & decisions, the Clerk or Councillors' conduct. 
Please contact the Clerk to the Parish Council if you require this form in larger print, or need any help completing it. The Clerk's details can be found on the 'Contact Us' page of this site. 






Site last updated: 19 October, 2017
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